Shopping FAQs

Orders & Production

Q1: Are your items pre-made or ready to ship?

All of our items are made to order. We begin the design, printing, and production process immediately after your payment is successfully received. We do not hold stock for most products.

Q2: How long does it take to produce my custom order?

Our typical production time for your custom item is 4–7 business days. This preparation time is required before your order is dispatched and does not include shipping time.

Q3: Can I cancel my order?

Yes, you can cancel your order if your cancellation request is made within 24 hours of placing the order and it has not yet shipped. Orders that have already shipped cannot be canceled; please refer to our Cancellation & Order Change Policy for further assistance.

Q4: Why is the change/cancellation window only 24 hours?

Since all of our products are made to order and often involve customized printing, we begin processing your design and preparing materials almost immediately after your payment is received. The 24-hour window is a hard deadline necessary because, after that time, your item enters the production line, making changes or cancellations impossible.

Q5: Can I change my order details, including customization, sizing, or shipping information, after placing the order?

Yes, we understand that mistakes happen. You can request changes to your order if the request is made and confirmed within 24 hours of placing the order, provided the order has not yet shipped or entered production. Please contact our customer support team immediately with your order number and the exact details you need to modify.

Q6: What happens if I miss the 24-hour change/cancellation window?

If you contact us after the 24-hour window has passed, we unfortunately cannot guarantee any changes to the customization details, sizing, or colors. Once the item has entered production, we are committed to fulfilling the original order, and you will need to refer to our Return and Exchange Policy once you receive the product.

Shipping & Delivery

Q7: Do you offer international shipping?

Yes, VALLEY TRADING LLC offers international shipping! We are delighted to make our products available to customers worldwide. In the rare event that we cannot deliver to your specific area due to shipping restrictions, we will promptly cancel your order and issue a full refund.

Q8: How long will it take for my order to arrive after it ships?

Delivery times are estimates and cannot be guaranteed. Once production is complete, here are the estimated standard shipping times:

Note: Please allow an additional 2–6 days for unexpected transit factors (external delays) across all destinations.

Q9: Will I receive a tracking number for my order?

Yes, once your custom order is produced and shipped, we will provide you with a tracking number via email so you can easily monitor its progress.

Q10: Why is my delivery taking longer than the estimate?

Delivery times are estimates only, as delays are outside of our direct control once items are in transit. Common causes for delay include:

• Peak Seasons/Holidays: Orders may arrive later than expected due to high carrier volumes.

• Customs Clearance: International orders may require additional time for customs processing.

• Unforeseen Carrier Issues: Delays from shipping carriers or suppliers.

Q11: What is your policy if I provide an incorrect shipping address?

It is crucial to provide the correct and complete shipping address at checkout. Valley Trading LLC cannot be held responsible for packages that are returned to us due to an incorrect or incomplete address provided by the customer. If you realize there's an error before your order ships, please contact us immediately, and we will do our best to correct it, though it's not guaranteed. If the mistake is discovered after shipment, we consider it the customer's responsibility, and a refund cannot be issued. We strongly advise you to double-check your shipping details and contact us right away if any changes are needed before dispatch.

• Correction Window: You have a 24-hour window after placing your order to update your shipping address.

• Items Returned Due to Incorrect Address: Items returned to us due to an uncorrected address will be immediately donated and we are not liable for a refund or replacement.

Q12: What if my tracking shows "delivered," but I have not received my order?

Please contact us immediately if your tracking shows "delivered" but the package is missing. We will do our best to assist you by contacting the shipping carrier and guiding you through the next steps to try and locate your package.

However, please be aware that once delivery is confirmed by the tracking information, VALLEY TRADING LLC cannot issue refunds or replacements for missing packages. This policy emphasizes the importance of using a secure and reliable delivery address to ensure your item arrives safely. Please ensure the address you provide is appropriate to prevent any delivery complications.

Q13: What if my order is delayed beyond the expected timeframe?

If your order is delayed beyond the estimated delivery timeframe, please contact us immediately. We will swiftly investigate to locate your shipment and resolve any issues.

Returns & Exchanges

Q14: What is your policy timeframe for returns and exchanges?

We offer a 30-day return and exchange policy starting from the date you receive your item.

Q15: Do you accept returns for a refund?

We only accept returns for a full refund if the product is defective, damaged, or significantly incorrect due to an error on our part. We do not offer refunds for change of mind or customer errors (such as choosing the wrong size).

Q16: Do you accept exchanges?

Yes, we accept exchanges.

• For Defective Items: We will replace the item and cover all shipping costs.

• For Size/Design Change (Non-Defective): If you wish to exchange a non-defective item (must be in original, unused condition), the customer is responsible for all associated shipping fees to return the original item and ship the new item.

Q17: What should I do if my item arrives damaged or incorrect?

Please inspect your order carefully as soon as you receive it. If you discover any defects, damage, or receive incorrect items, contact us right away at info@funstuffprint.com. To expedite the replacement process, please take a clear photo of the damaged item and email it to us. We will arrange for a suitable solution or a prompt replacement.

Q18: How do I process a return or request an exchange for a defective item?

1. Contact Us: Email our customer support team at info@funstuffprint.com within 30 days of receipt.

2. Provide Evidence: You must provide clear photos showing the defect or error (e.g., photo of the damage, or a photo showing the size discrepancy against a measuring tape).

3. Our team will guide you through the process for a suitable replacement or refund.

Q19: What condition must the item be in for an exchange?

For any exchange, the item must be in its original, unused condition and original packaging, with all original tags still attached. Products must not have been washed, worn, or used in any way.

Payment Methods

Q20: What payment methods do you accept?

We proudly accept all major payment options for a secure checkout:

• Credit & Debit Cards: We accept all major cards, including Visa, Mastercard, American Express, and Discover.

• PayPal: You can opt for PayPal for a quick and easy checkout, paying directly from your PayPal balance or a linked card/bank account.

• Google Pay: Enjoy a fast, secure, and convenient checkout using Google Pay.

Q21: Does PayPal handle international currencies?

Yes. If your local currency isn't directly supported, PayPal will automatically convert the payment to US Dollars (USD) during checkout.

Q22: Why do credit card payments sometimes fail?

Card payments can fail for several common reasons:

• International Transaction Authorization: Your bank might have restrictions on international transactions. Please contact your bank directly to authorize the purchase.

• Insufficient Funds: Ensure there are sufficient funds available on your card to cover the order total.

• Incorrect Information: Double-check that all card details, including the card number, expiration date, and CVC/CVV code, are entered accurately.

Q23: How can I resolve a payment issue?

If your first payment attempt fails:

• Try an Alternative Card: Try using a different credit or debit card.

• Verify Information: Ensure that your shipping and billing information match the details associated with your payment method. Discrepancies can sometimes cause payment failures.

Q24: Why is my payment still "Pending" after I have paid?

A "pending" status typically means the payment is still being processed and has not been fully confirmed. Your order status will update to "Paid" once the transaction is complete.

• If the payment has been deducted from your account but your order status remains "Pending" for an extended period, please contact us immediately via email at info@funstuffprint.com for assistance.

Q25: How secure is my payment information?

Your security is our top priority. We utilize industry-standard secure online payment methods and employ 3-D Secure technology (including Verified by Visa and Mastercard SecureCode) for Visa and Mastercard transactions. This provides an additional layer of protection against unauthorized card use by having your financial institution authenticate the transaction.

Q26: How do I know if my payment has been received?

You can easily check your order status on our website for confirmation. Additionally, once your payment is successfully processed, your bank or payment provider will typically send you a confirmation email.

Policy Updates

Valley Trading LLC reserves the right to update this Order Cancellation Policy at any time without prior notice. We encourage customers to review this policy periodically to stay informed of any changes. We strongly recommend reading our policies carefully before placing an order. If you have any questions, our customer support team is always here to help.

Contact Us

Have more questions? We're here to help!

• Email: info@funstuffprint.com

• Phone Support (messages only): +1-623-250-6734

• U.S. Warehouse Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States

• Head Office Address: 864 An Duong Vuong, Quang Phu Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam.