Cancellation & Order Change Policy

At VALLEY TRADING LLC, we start production on custom orders very quickly. If you need to cancel your order, please review the conditions below.

Eligibility for Cancellation

You are eligible to cancel your order only if two conditions are met:

  1. Your cancellation request is made within 24 hours of placing the order.

  2. The order has not yet shipped (or entered the final stages of production before dispatch).

Changes to Your Order (Customization & Sizing)

We understand that mistakes happen. For custom items, you may request changes to your personalization details (e.g., name, number, custom image) or product specifications (e.g., size, color) if the request is made within 24 hours of placing the order.

  • How to Request a Change: Please contact our customer support team immediately with your order number and the exact details you need to modify.

  • Approval: Once the 24-hour window passes, or the item has entered production, we cannot guarantee any changes will be possible.

How to Cancel Your Order

To initiate a cancellation, please contact our customer support team immediately:

  • Action: Contact us via phone, email, or live chat.

  • Information Required: Please provide your order number, name, and the reason for cancellation.

  • Confirmation: A representative will confirm your request and status.

Refunds for Approved Cancellations

If your cancellation is approved within the eligible 24-hour window, we will issue a full refund to your original payment method.

Non-Cancelable Orders

Orders that have already shipped or are outside the 24-hour modification/cancellation window cannot be canceled. For assistance with these items, you will need to refer to our Return and Exchange Policy once the order has been delivered.

Contact Us

Have more questions? We're here to help!

  • Email: info@funstuffprint.com

  • Phone Support (messages only): +1-623-250-6734

  • U.S. Warehouse Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States

  • Head Office Address: 864 An Duong Vuong, Quang Phu Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam.