At Valley Trading LLC, your satisfaction is our top priority! We offer a 30-day return and exchange policy starting from the date you receive your product. Please review our clear guidelines below.
Policy Summary
| Action | Condition | Details |
| Returns (Refunds) | Accepted for Defective Products ONLY | A refund or replacement is issued only if the product is damaged, flawed, or incorrect due to a production/printing error on our part. |
| Exchanges | Accepted | We accept exchanges for a replacement of a defective item, or for a size/style change if the item is in original condition. |
Detailed Conditions and Process
1. Returns and Refunds (Defective Products Only)
We will only accept returns for a full refund if your product is defective, damaged, or significantly incorrect due to an error on the part of Valley Trading LLC.
Acceptable errors include:
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The product is damaged upon arrival.
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The personalized print/design contains spelling or design errors that contradict the details provided in your original order.
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The product size received does not match the measurements listed on our official size chart.
Important Note: We do not offer refunds for cases of customer remorse, incorrect size choice, or change of mind. Please check the size chart carefully before ordering.
2. Exchanges
We accept exchanges under the following conditions:
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For Defective Items: If the product is defective (as defined above), we will cover all shipping costs associated with sending the replacement item to you.
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For Size/Style Change (Non-Defective Item): The product must be in its original, unused, and unwashed condition, with all tags and original packaging attached. Customers are responsible for all associated shipping fees to return the original item and receive the new item.
Timeframe: You must initiate the return or exchange process within 30 days of receiving your product.
3. How to Initiate a Return or Exchange
To start the process, please contact our dedicated customer support team:
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Contact Us: Email us at info@funstuffprint.com (or send a message via our phone support).
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Provide Evidence: For product issues or defects, you must email us with clear photos describing the problem (e.g., photo of the defect, or a photo of the item laid flat with a measuring tape showing the size discrepancy). Photographic evidence is mandatory for processing.
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Processing: Our team will guide you and provide the correct return address. Inspection and processing typically take place within 72 hours of receiving your returned item.
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Refund: If the returned item meets our eligibility criteria, your refund will be processed promptly. Please note that the time it takes for funds to be credited back to your account may vary depending on your financial institution.
Contact Us
If you have any questions or concerns about your purchase, or if you received a product with an issue, please don't hesitate to contact our customer support team.
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Email: info@funstuffprint.com
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Phone Support (messages only): +1-623-250-6734
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U.S. Warehouse Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States
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Head Office Address: 864 An Duong Vuong, Quang Phu Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam.